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Orders placed on are processed Monday–Friday and shipped within 3-7 business days. Excluding the weekend and major holidays. Once your order is processed and shipped, you will receive an email notification with your tracking information.


DISCLAIMER: Cancelation and address modification requests for orders placed on Friday-Sunday will not be accepted. 




We offer the following domestic shipping rates in the U.S. below:


  • Standard – $7

  • Free shipping in the U.S. for all orders over $200


Exclusions apply for Alaska, Hawaii, Puerto Rico, Virgin Islands, APO, FPO and P.O. Boxes in the U.S. below:


  • Standard – $15


INTERNATIONAL SHIPPING ships to the following countries:


  • Australia, Brazil, Canada, China, Costa Rica, Dominican Republic, Ecuador, El Salvador, France, Germany, Guatemala, Hong Kong, Hungary, Indonesia, Japan, Jamaica, Mexico, Panama, Singapore, South Africa, South Korea, Taiwan, Thailand, and United Kingdom, Uruguay


  • DHL Express - $20


Exclusions apply for the select shipping countries:


  • Argentina, Colombia, Philippines, and Vietnam

  • DHL Express – $25


If you receive an email from DHL or your local customs agency requesting for additional payment, please contact 




International orders will be subject to:


  • Terms & Conditions and Privacy Policy via Global-E. This will be presented to you at checkout.

  • Global-E will act as the seller of record for these orders.

Payment of duties at checkout through Global-E covers the following:

  • The stated fees at the time of checkout which includes non-refundable customs duties and taxes.

  • The payment of stated fees at the time of checkout which includes customs duties and taxes.


For more information, please contact 






  • You have up to 7 days upon receiving shipment to return items purchased on

  • Orders must be returned by mail only.

  • Returned item(s) must be in new and unused condition with the original tags still attached.

  • Once your order is received and inspected, a refund to your original payment method will be processed.

  • Shipping charges are non-refundable.

  • Once your return is delivered allow 3-5 business days for inspection.

  • After inspection allow 24-48 hours for your refund to be processed.

  • We do not accept returns or exchanges for Smiley products not purchased from

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